Returns & Exchanges

Return Policy

We have a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it: unworn, unused, unwashed, undamaged, with all original tags attached, and in its original packaging.

You will also need your order number and the email address used to place the order.

Returns that are requested after the 14-day return period or returns that do not meet our return conditions may be refused.

How To Start A Return

To register your return, please use our return portal:

Follow these steps:

1. Visit our return portal.
2. Log in with your email address and order number.
3. Select the item you would like to return.
4. Choose the reason for your return.
5. Select your preferred carrier where available.
6. Pay the return shipping fee in the portal.
7. Download and/or print your return label.
8. Pack the item securely and attach the return label to the package.
9. Hand the package over to the selected carrier.

Please keep your return receipt and tracking information until your return has been received and processed.

Returns sent without using our return portal may take longer to process or may not be accepted if we cannot identify the order.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is faulty, damaged, incorrect, or unless applicable law requires otherwise.

Return shipping costs are shown in the return portal before you create the return label. Current return shipping costs are:

If return shipping prices change, the price shown in the return portal before creating the return label will apply.

Return shipping costs are non-refundable, unless the return is caused by a faulty, damaged, or incorrect item, or where required by applicable law.

Return Conditions

Returned items must be in new, original, and resellable condition.

Items must not show signs of use, wear, washing, damage, stains, make-up, deodorant marks, perfume, smoke, strong odours, pet hair, or any other condition that makes the item no longer new or resellable.

All original tags, labels, packaging, accessories, cards, and any included extras must be returned with the item.

We may refuse a return or reduce the refund amount if the item is not returned in acceptable condition.

Damages, Defects And Wrong Items

Please inspect your order as soon as you receive it.

If the item is defective, damaged, or if you received the wrong item, please contact us as soon as possible at Welcome@boredwrld.com.

Please include your order number, a clear description of the issue, and photos of the item, packaging, and shipping label where relevant.

If the issue is approved as a faulty, damaged, or incorrect item, we will make it right in accordance with applicable consumer law. This may include a repair, replacement, refund, or another suitable solution, depending on the situation and product availability.

Exchanges

We do not offer direct exchanges.

Bored World is an exclusive brand with limited drops and limited stock per item. Because of this, we cannot guarantee that another size, color, or item will still be available once your return has been received.

If you would like a different size or item, the fastest option is to place a new order separately and return your original item through our return portal.

Returning an item does not reserve another product, size, color, or future restock.

Sale Items And Gift Cards

Sale items may be returned under this policy unless they are clearly marked as final sale or non-returnable at the time of purchase.

Gift cards are non-returnable and non-refundable, unless required by applicable law.

Nothing in this section affects your mandatory consumer rights for faulty, damaged, incorrect, or non-conforming products.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, used, washed, damaged, or altered
• Items without original tags, labels, packaging, or accessories
• Items with stains, odours, make-up, deodorant marks, perfume, smoke, or pet hair
• Gift cards
• Personalized or custom-made products
• Items clearly marked as final sale or non-returnable, where permitted by law

If you have questions about a specific item, please contact us before returning it.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you generally have the legal right to cancel or return your online order within 14 days after receiving it, without giving a reason, unless an exception applies.

To use this right, you must inform us within 14 days after receiving your order. After informing us, you must return the item without undue delay.

The item must be returned in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.

You are responsible for the return shipping costs, unless the item is faulty, damaged, incorrect, or unless applicable law requires otherwise.

International Returns

We may accept eligible returns from selected international destinations through our return portal, subject to this Returns & Exchanges Policy and applicable local laws.

International customers are responsible for return shipping costs, customs documents, duties, taxes, import charges, or carrier fees related to the return, unless the item is faulty, damaged, or incorrect, or unless applicable law requires otherwise.

Any duties, taxes, or import charges paid directly to a carrier, customs authority, or third party are not collected by Bored World and are usually not refundable by us.

Refunds

We will notify you once we have received and inspected your return.

If your return is approved, your refund will be issued to your original payment method within 14 days.

Please note that your bank, credit card company, payment provider, or payment method may need additional time to process and post the refund.

If your return is rejected because it does not meet our return conditions, we will contact you.

Refund Amount

Approved refunds normally include the price paid for the returned item.

If you return your full order under a legal right of withdrawal, we will also refund standard outbound delivery costs where required by applicable law. Additional delivery costs, such as express shipping or premium delivery options, may not be refunded unless required by law.

If you only return part of your order, original shipping costs are generally not refunded.

Return shipping costs are not refunded unless the item is faulty, damaged, incorrect, or unless applicable law requires otherwise.

Rejected Returns

We reserve the right to reject returns that do not meet this Returns & Exchanges Policy.

If a return is rejected, we may send the item back to you. Additional shipping costs may apply where permitted by law.

Examples of rejected returns include items that are worn, washed, damaged, missing tags, missing packaging, stained, affected by odours, or otherwise not in new and resellable condition.

Legal Guarantee

Nothing in this Returns & Exchanges Policy limits your statutory rights.

If you are a consumer in the European Union, you have legal rights if a product is faulty, damaged, incorrect, or not as described.

These rights exist separately from our return policy and may apply even if the standard return period has passed.

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