FAQ

Once an order has been placed, we may not be able to cancel it because orders can move quickly into processing. Please make sure all details are correct before completing your purchase.

This does not affect any mandatory consumer rights that apply to you under applicable law.

We cannot guarantee changes after an order has been placed. This includes changes to size, color, item, or shipping address.

If you made a mistake, contact us as soon as possible at Welcome@boredwrld.com We will try to help, but changes are not guaranteed once processing has started.

We accept payment methods shown at checkout. These may include Shopify Payments, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, iDEAL and other available payment methods.

We may also add Mollie as a payment provider in the future.

Please check your payment details and try again. If the issue continues, try another payment method or contact your bank/payment provider.

If you still need help, contact us at Welcome@boredwrld.com

Orders are usually processed within 1–2 business days after payment has been successfully received.

During limited drops, product launches, high-volume periods, or promotional periods, processing may take slightly longer.

Current shipping costs are:

• Netherlands: €10
• Belgium & Germany: €15
• Rest of Europe & United Kingdom: €25
• International: €35

Shipping costs may change. The shipping cost shown at checkout before payment will apply to your order.

Estimated delivery times are:

• Netherlands: 1–3 business days
• Belgium & Germany: 1–4 business days
• Rest of Europe & United Kingdom: 2–7 business days
• International: 5–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, high-volume periods, weather, strikes, incorrect address details, or other circumstances outside our control.

For more details, view our Shipping Policy.

We may use Sendcloud and carriers such as PostNL, DHL, DPD, or other carriers depending on the shipment, destination, and selected delivery method.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees, or other local charges.

These costs are the responsibility of the customer, unless stated otherwise at checkout.

We have a 14-day return policy. This means you have 14 days after receiving your order to request a return.

Items must be unworn, unused, unwashed, undamaged, with all original tags attached, and in their original packaging.

For full details, view our Returns & Exchanges Policy.

You can start a return through our return portal: boredwrld.shipping-portal.com/rp/

1. Log in with your email address and order number.
2. Select the item you would like to return.
3. Choose the reason for your return.
4. Select your preferred carrier where available.
5. Pay the return shipping fee in the portal.
6. Download and/or print your return label.
7. Pack the item securely and hand it over to the selected carrier.

Current return shipping costs are:

• Netherlands: €10
• Belgium & Germany: €15
• Rest of Europe & United Kingdom: €25
• International: €35

Customers are responsible for return shipping costs, unless the item is faulty, damaged, incorrect, or unless applicable law requires otherwise.

We do not offer direct exchanges.

Bored World is an exclusive brand with limited drops and limited stock per item. Because of this, we cannot guarantee that another size, color, or item will still be available once your return has been received.

If you want a different size or item, the fastest option is to place a new order separately and return your original item through our return portal.

We will notify you once we have received and inspected your return.

If your return is approved, your refund will be issued to your original payment method within 14 days after we have received and inspected the returned item.

Your bank, credit card company, or payment provider may need additional time to process and post the refund.

Product measurements and size information are shown on the product page where available.

We recommend checking the size guide before ordering, especially because limited drops may sell out quickly and direct exchanges are not available.

Please follow the care instructions on the label of your item. This helps keep the product in the best possible condition.

Items that have been washed, worn, damaged, stained, or altered may not be eligible for return.

Yes. Bored World is built around limited drops and limited stock per item. Product availability is not guaranteed and items may sell out quickly.

No. Adding a product to your cart does not reserve it. A product is only reserved once your order has been successfully placed and accepted by us.

We do not guarantee restocks. Some items may never return after selling out.

Pre-orders may be offered occasionally for special or limited releases. If a product is available for pre-order, the estimated shipping or release information will be shown on the product page.

Unless stated otherwise, only one discount code can be applied per order.

Please check that the code has not expired and that it applies to the products in your cart. Some codes may exclude sale items, limited drops, or require a minimum order value.

If you still need help, contact us at Welcome@boredwrld.com

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible at Welcome@boredwrld.com.

Include your order number, a clear description of the issue, and photos of the item, packaging, and shipping label where relevant. We will evaluate the situation and work to make it right in accordance with applicable consumer law.